Xbox One Owners With Hardware Issues Get Complimentary Game

By on December 3, 2013


After the recent launch of next-gen console, the Xbox One, one problem became unfortunately apparent. Some Xbox One owners found they had received a defective console. While this elicited a ton of backlash and anger, Microsoft is attempting to fix the problem. According to emails from  Xbox support representatives, owners with defective consoles are being offered a free game for the inconvenience.

According to an email from Xbox customer care forwarded to Polygon, the company will let Xbox One owners with a faulty console choose from one of four titles: Dead Rising 3Forza Motorsport 5Ryse: Son of Rome or Zoo Tycoon. The titles are offered as a downloadable game so that the owners will be able to play the game.

“While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game,” a statement from Microsoft said. “We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios.”

Regarding the faulty optical drive issue, Microsoft says that it is “affecting a very small number of Xbox One customers.”

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